Returns & Exchanges

At Pinners Conference, we want you to be completely satisfied with your creative purchases and event tickets. If your order doesn't meet your expectations, our streamlined return process ensures a hassle-free resolution within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Shipping Label

  Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location; please ensure all original tags and packaging are included to qualify for a full refund.

• 4.
  Receive Refund or Exchange

  After our warehouse team inspects the returned items, your refund will be processed to your original payment method or your exchange will be shipped within 5-7 business days.